Customer Testimonials

Great help recommending my guy to everyone !!

Phil

Phil and Juan did great

Phil did a great job showing me the features of my Nissan Kicks. Thank you Phil and Bill Luke.

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Lorenzo was great

Goes above and beyond

ADRIAN was super thorough with walking me through all the new tech in my RAM 2500! Very professional and super friendly guy to talk with! I highly recommend you take the time and talk with him, I definitely learned about some new features!

Lorenzo and Juan were great thank you

Awful pre-purchase support. If communication is this bad before they even have my money, post-sale service must be a nightmare. You're left in the dark and forced to constantly follow up for basic information.

My mother has been taking her car to Bill Luke since she purchased it in 2017. She has been having electrical issues for several months, so she took it in for service. The service manager suggested numerous items that have a mileage range for maintenance. My mom declined some of them, but the manager kept telling her that they needed to be done. If you're in your 80s, you don't know anything about mechanics, and fear breaking down while driving, eventually, you will relent after repeated insistent demands. One maintenance item had a range of 5,000 miles, and my mom ... Read More

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Google - Nov 11, 2026

My mother has been taking her car to Bill Luke since she purchased it in 2017. She has been having electrical issues for several months, so she took it in for service. The service manager suggested numerous items that have a mileage range for maintenance. My mom declined some of them, but the manager kept telling her that they needed to be done. If you're in your 80s, you don't know anything about mechanics, and fear breaking down while driving, eventually, you will relent after repeated insistent demands. One maintenance item had a range of 5,000 miles, and my mom just hit the lower end, and it was done anyway as was the alignment she had initially refused. They also replaced the two key fobs for a whopping $250, something I could have done for about $15. Her total bill came to over $2,600, which is well over her monthly social security, which is her only income. They clearly took advantage of a senior citizen. When I found out how much it was, I called the salesman and left a message asking if there were any discounts he could apply to her bill. Of course, he never returned the call, nor did he apply any discounts. I wrote the department's service manager explaining everything asking if any discounts could be applied, and that person also ignored my letter. My mom has been a loyal customer since 2017, but that was the last time she takes her vehicle to Bill Luke.

Francisco, Armando & Lorenzo went above and beyond to get me a great deal. A new, reliable car and answered all the questions I had. Thumbs up to all 3 of you! Great work! 👍

Lorenzo and Francisco were very helpful and kind.

Google "Ram truck batteries frequently die due to a combination of electrical glitches, parasitic draws, and heavy factory accessory loads". Enjoy $300 for a new battery every 2 months.

Phil

Phil

Very bad follow up from their internet and in general sales- send me an app to fill out but the car is in sevice for recall (go figure) - good thing i didnt fill it out- no response and then I had to call them- spoke with joy, and was told car has serious issues and will be removed from website and auctioned. A day later, got an alert the price has dropped $500- so i asked and she said let me double check... its been a few days and that poor lady Joy is still double checking.... hope she ... Read More

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Google - Nov 9, 2026

Very bad follow up from their internet and in general sales- send me an app to fill out but the car is in sevice for recall (go figure) - good thing i didnt fill it out- no response and then I had to call them- spoke with joy, and was told car has serious issues and will be removed from website and auctioned. A day later, got an alert the price has dropped $500- so i asked and she said let me double check... its been a few days and that poor lady Joy is still double checking.... hope she is at least taking her lunch, and 2 10 minute breaks. I mean ravens fly faster cross countries with messages than their responses... so, suit yourself and go give them your hard earned money

Phil

Lorenzo and neff were great thank you

Phil

Phil

Lorenzo, Kate and MJ were awesome. Buying a car is usually stressful but with this team it was so easy. They all explained every detail to me and answered all of my questions. Thank you so much. 🙂

Lorenzo was great and so was miguel thank you

Phil

Adrian and Lorenzo

Lorenzo was helpful thank you

Phil did great

Lorenzo and Adrain were great getting our cars ready thank you

Shopping at Bill Luke is a positive experience the whole way through. The office part of the building is really clean and professional, while also feeling inviting and not clinical or cold at all. My mom has car shopped here and I have as well, and both of us had a wonderful experience. Kris in particular is just short of a miracle worker- she worked with me to find a car I loved within a very reasonable price, and I drove it off the lot the same day I came in to shop. There was a gentleman who did the ... Read More

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Google - Nov 7, 2026

Shopping at Bill Luke is a positive experience the whole way through. The office part of the building is really clean and professional, while also feeling inviting and not clinical or cold at all. My mom has car shopped here and I have as well, and both of us had a wonderful experience. Kris in particular is just short of a miracle worker- she worked with me to find a car I loved within a very reasonable price, and I drove it off the lot the same day I came in to shop. There was a gentleman who did the finishing touches and brought my car to me- I think his name was Adrian- and he was awesome as well. All around great experience and I would recommend anyone looking for a car to consider shopping here.

Phil

Phil and Joe did a great job

Phil

Lorenzo was very helpful and so was Rene thank you so much I highly recommend bill luke

Lorenzo was awesome thank you

Adrian was really good and helpful

Adrian’s really good at his work he showed us all the cool stuff of our new car

Got a great car with the help of Tim Lange. Adrian really showed me how to navigate the new bells and whistles. Appreciate everyone. The finance guy was great as well but I forgot his name, but I remember he’s originally from North Carolina!

Great place to buy a car, terrible place to service a car... I have spent the past three weeks trying to get Bill Luke body shop to give me an estimate on my car. First appointment they ask me not to come because they want to look at the insurance quote first. Then crickets. Second appointment they text me an hour before the appointment without any explanation other than your appointment is cancelled and call us if you have any questions. I buy my cars from these guys, but will never service them here again. Trying out Larry H. Miller, ... Read More

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Google - Nov 4, 2026

Great place to buy a car, terrible place to service a car... I have spent the past three weeks trying to get Bill Luke body shop to give me an estimate on my car. First appointment they ask me not to come because they want to look at the insurance quote first. Then crickets. Second appointment they text me an hour before the appointment without any explanation other than your appointment is cancelled and call us if you have any questions. I buy my cars from these guys, but will never service them here again. Trying out Larry H. Miller, who actually has gotten my friend's cars repaired before I can even get a quote.

My husband Ryan Davis and myself just bought our First Wrangler Jeep and First Hybrid vehicle. Ricky was the original salesman and he was polite to deal with and Adrian assisted with delivering the vehicle and explaining the features at pickup. Adrian made it a seamless process appreciate you all who helped along this process.

Lorenzo was great thank you !!

Lorenzo and Francisco were great thank you

The most disappointing car dealership experience of my life. They do not respect their own rules, so don't expect them to respect your time and money.

Lorenzo was very helpful thank you

Francisco and Lorenzo were very awesome, I recommend them!!!

Phil

Phil

Lorenzo was great thank and also Mario thank you

Adrian Coss

Lorenzo was great thank you

Lorenzo was very helpful thank you

Had a fantastic experience, Adrian was a great help in picking up the truck. He made sure I had all my questions answered and he helped get my phone all connected correctly and everything set up, he was a great help.

Adrian

Lorenzo and Sebastian were great thank you

Phil

(Translated by Google) Lorenzo helped me a lot, thank you (Original) Lorenzo me ayudo muy bien gracias

This has honestly been a very disappointing and frustrating experience. What should have been an exciting purchase has turned into one concern after another. We were initially told the vehicle would come with a three-month warranty. However, when we went to sign the paperwork, we were told that because the vehicle had over 70,000 miles, that warranty would no longer apply. We also discovered that an additional engine and transmission protection plan was being charged without anyone discussing it with us or asking for our authorization beforehand. We later learned that the only standard protection was the 15-day or 500-mile warranty ... Read More

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Google - Oct 30, 2026

This has honestly been a very disappointing and frustrating experience. What should have been an exciting purchase has turned into one concern after another. We were initially told the vehicle would come with a three-month warranty. However, when we went to sign the paperwork, we were told that because the vehicle had over 70,000 miles, that warranty would no longer apply. We also discovered that an additional engine and transmission protection plan was being charged without anyone discussing it with us or asking for our authorization beforehand. We later learned that the only standard protection was the 15-day or 500-mile warranty required by Arizona law. Financing was another disappointment. We already had a preapproval from Mountain America at 5.9%, and the dealership knew this. They offered to handle everything for us and said they would find an even better rate if one was available. Instead, we ended up with a different lender at 7.99%. We were also charged an additional $1,195 for something called "Security," which we never requested and whose cost was never clearly explained to us. To make matters worse, we left the dealership without copies of our signed purchase and financing documents. We only received the registration and temporary permit. We had to request the paperwork afterward, and we are still trying to get complete information about some of the additional charges and coverage. What disappoints me most is feeling that decisions were made without properly consulting us or considering us as customers. We trusted the dealership to be transparent and explain everything before we signed. We worked very hard to save for this purchase, and we deserved clear information, honesty, and the opportunity to make our own decisions. The more we review the paperwork, the more concerns we discover. We are not asking for anything unreasonable. We simply want things handled fairly and correctly. I sincerely hope the dealership takes our concerns seriously and makes things right. I will update this review based on how they respond.

Sat there for 2 hours waiting on them to get the car. It wasn't cranking. They insisted I give them a deposit on a car that I never heard run. Told me he couldn't put another battery. Couldn't show me any other cars. I won't be back. They wasted my entire afternoon on a car They knew I was coming to see a day or 2 in advance. Total waste of my afternoon. Also your service department was open. I could see the people working in there. Yall were tying to pull a fast one on me. Note ... Read More

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Google - Oct 26, 2026

Sat there for 2 hours waiting on them to get the car. It wasn't cranking. They insisted I give them a deposit on a car that I never heard run. Told me he couldn't put another battery. Couldn't show me any other cars. I won't be back. They wasted my entire afternoon on a car They knew I was coming to see a day or 2 in advance. Total waste of my afternoon. Also your service department was open. I could see the people working in there. Yall were tying to pull a fast one on me. Note taken your lot will never see any if my business.

Lorenzo was great helping me set up my phone on my new vechicle I highly recommend bill Luke 🙂

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I just got off the phone with Advisor Isaac for service, who I understand getting messages to must have been hard to get to. I get Bill Luke is a big dealership, but I have been trying to get a quote for my car and it was scheduled for 10/24 and I scheduled 10/14, just to finally get in touch with him after getting frustrated with Michelle who had no fault, just answered the phone. This is not Isaac's fault either, I get it things happen. But he tells me my part is not in stock and when I scheduled this ... Read More

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Google - Oct 23, 2026

I just got off the phone with Advisor Isaac for service, who I understand getting messages to must have been hard to get to. I get Bill Luke is a big dealership, but I have been trying to get a quote for my car and it was scheduled for 10/24 and I scheduled 10/14, just to finally get in touch with him after getting frustrated with Michelle who had no fault, just answered the phone. This is not Isaac's fault either, I get it things happen. But he tells me my part is not in stock and when I scheduled this appt, I had asked what my price would be and I get told its $1k the day before??? And that he cannot speak on behalf of who scheduled a service FOR HIM? So is Ruby who scheduled to blame? NO! Do we not prep before or check and they wanted me to go to an appt I thought was all set, I just needed the price. It's accountability and that the call just made me upset despite being understanding. I know it's not a big deal but just like anyone including him, you'd be upset just to be answered in corp tone that he was not who scheduled and he does not know what services are being done. It was for a motor mount!!

I’m extremely disappointed with my experience at Bill Luke dealership. I brought my Jeep Gladiator in during September because the rear windows were leaking. I was told the vehicle would be serviced, but I ended up waiting approximately two weeks before I was able to pick it up. Unfortunately, when I got my Jeep back, the problem was actually worse than when I originally brought it in. The rear window was still leaking, and the issue had not been properly resolved. On top of that, I noticed damage to one of my rear doors that was not there when ... Read More

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Google - Oct 22, 2026

I’m extremely disappointed with my experience at Bill Luke dealership. I brought my Jeep Gladiator in during September because the rear windows were leaking. I was told the vehicle would be serviced, but I ended up waiting approximately two weeks before I was able to pick it up. Unfortunately, when I got my Jeep back, the problem was actually worse than when I originally brought it in. The rear window was still leaking, and the issue had not been properly resolved. On top of that, I noticed damage to one of my rear doors that was not there when I brought the vehicle in. I was assured that the damage would be taken care of, so I tried to give the dealership an opportunity to make things right. I dealt with service managers Francisco, Rico, and Cody regarding the situation. However, it is now almost the end of October, and despite multiple attempts to contact them, my calls have not even been returned. I understand that mistakes can happen, but what is most disappointing is the lack of communication and follow-through. I gave Bill Luke multiple opportunities to address the situation, and instead I have been left with a leaking vehicle, damage to my Jeep, and no meaningful response from the service department. I would strongly encourage anyone considering having their vehicle serviced here to carefully consider my experience. Customer service should not end once the vehicle leaves the service department. I hope management sees this review and takes the situation seriously enough to finally contact me and resolve the issues.

The worse service I have ever experienced. They ALWAYS keep my car for 3 to 5 days just for diagnosis and it doesn't even get fixed. Nothing is ever covered under the warranty. And they are so rude if you dont agree with them. I took my car in because the wheel bearing hub was needing replaced. THEY ONLY TEST DROVE IT. They never took the tire off. 3 days later said it was the wheel bearing hub (which) i told them it was. Wanted to charge 4800 for it and my brakes. I also have tire and wheel coverage and they were ... Read More

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Google - Oct 21, 2026

The worse service I have ever experienced. They ALWAYS keep my car for 3 to 5 days just for diagnosis and it doesn't even get fixed. Nothing is ever covered under the warranty. And they are so rude if you dont agree with them. I took my car in because the wheel bearing hub was needing replaced. THEY ONLY TEST DROVE IT. They never took the tire off. 3 days later said it was the wheel bearing hub (which) i told them it was. Wanted to charge 4800 for it and my brakes. I also have tire and wheel coverage and they were suppose to fix the 2 back tires. Never got done. So I had to take it right back just to pick it up with the engine light on and service guy throws his hands up and says all I did were the tires it is just a coincidence. Im done with the place. I have bought several cars here but never again.

Once again, waiting for an express oil change for 3 hours the seat is never pushed back where it belongs. They leave the vehicle number tags inside the vehicle. And then they leave their handprints all over the door on freshly cleaned white truck, oil on their hands. I spoke with Cody, the service manager. Nice guy, listen to what I said, he's going to look into the issues. But they should not offer express oil changes.

Bill Luke held my friend’s Jeep for over a week for a recall and wouldn’t give her a rental car in the meantime. Fine, but no one contacted her until 4:30 pm on a Friday and when she called back 6x she couldn’t get through to anyone. She worked early Saturday morning and reached out at lunchtime to see if they would answer. Damien told her at 1:30pm when SHE called for an update that car was ready for pick up and that her keys would be left there for when she got off work. When she called ... Read More

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Google - Oct 18, 2026

Bill Luke held my friend’s Jeep for over a week for a recall and wouldn’t give her a rental car in the meantime. Fine, but no one contacted her until 4:30 pm on a Friday and when she called back 6x she couldn’t get through to anyone. She worked early Saturday morning and reached out at lunchtime to see if they would answer. Damien told her at 1:30pm when SHE called for an update that car was ready for pick up and that her keys would be left there for when she got off work. When she called to get the complimentary Lyft she was told she would get, they told her the service department closed at 2pm. She was told not only would she not get the Lyft she was promised, but that they couldn’t release her Jeep to her until MONDAY because Damien didn’t put her on the list for after hours release. Jerry, the sales manager, offered NO help. He told us she would have to wait until Monday to pick up her finished car that she hasn’t had for a week because since he is the manager of sales, he has nothing to do with the service department and that he had no way of contacting any of the service department employees to verify the release. A manager with no phone numbers of employees? He gave us two managers names to talk to on Monday but couldn’t reach out to them to see if it would be okay to release her car like he said he’s done in the past. He told us there was nothing he would do. We realized after the call that he never asked her name to confirm she wasn’t on the list and before she even was able to give her name Jerry hung up on her. Horrible and frustrating experience.

Horrible customer service. Sales guys are a scam. Over the years I’ve bought several cars from here and it’s always something. I was sold a car with open recalls and they clearly told me it didn’t have any. When brought to there attention couple days after buying the car they still denied it when the car said it on the screen “open recalls from 2025”. They are only looking to sell and not help anyone but themselves. Let alone they installed aftermarket alarms and trackers on the car that caused the check engine light to come on and ... Read More

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Google - Oct 15, 2026

Horrible customer service. Sales guys are a scam. Over the years I’ve bought several cars from here and it’s always something. I was sold a car with open recalls and they clearly told me it didn’t have any. When brought to there attention couple days after buying the car they still denied it when the car said it on the screen “open recalls from 2025”. They are only looking to sell and not help anyone but themselves. Let alone they installed aftermarket alarms and trackers on the car that caused the check engine light to come on and a couple other issues. The good thing the car still had manufacturer warranty from Chevy they were able to fix it and bill Luke didn’t want to get it paid for to repair and rewire properly. I don’t recommend buying cars from them that they don’t manufacture or that aren’t there brand. They don’t help they always want the manufacturer to handle everything even when it’s their fault.

Wish I can give zero stars. They are like your best friend, up to the point when the deal is done. Thereafter is a different story. They are a brood of vipers over there. Avoid them like the plague.

The worst dealership in Arizona, deceptive, low integrity and wouldn't buy a car from them because I would bet you're going to regret your purchase. Wish I could leave 0 stars, they're that bad

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On 9/11/26 me & my spouse purchase a promaster rams ev cargo van with just 451miles on it about two weeks later on Tuesday September 29th at 8am we tried to drive it to begin operating our business the van begins to stop on the freeway with codes on the dash saying electric issues of some sort which caused the vehicle to just stop with no power we had been stuck on the freeway for about 20 to 30minutes we attempted to start it and drive again but it will continue to shut off and say the power is reducing I took ... Read More

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Google - Oct 2, 2026

On 9/11/26 me & my spouse purchase a promaster rams ev cargo van with just 451miles on it about two weeks later on Tuesday September 29th at 8am we tried to drive it to begin operating our business the van begins to stop on the freeway with codes on the dash saying electric issues of some sort which caused the vehicle to just stop with no power we had been stuck on the freeway for about 20 to 30minutes we attempted to start it and drive again but it will continue to shut off and say the power is reducing I took it to them the same morning which was September 29th 2026 at 8am we are now here on October 2. About 3 days later and the vehicle still is parked in the same spot have not been touched or seen by anyone the service guy Clifford has poor communication the service manager Ann acts as if my vehicle is “priority” but still hasn’t been touched and tells us that they have to wait for one of there ev machanic to become available I am not happy with the help I been getting in regards to my vehicle especially to only have it for two weeks with only 451 miles and it is already having issues before me and my spouse came to purchased the vehicle all these things should have been checked but it wasn’t we paid a large amount of money just to not have the vehicle in our possession to operate our business I am devastated and wish I would have never got my vehicle from here

I decided to leave a review after I received a low ball email offer for my Jeep. I've had two negative experiences with the service department. First was getting my U Connect entertainment screen replaced. They straight up damaged my leather dash with whatever tool they used to remove it. I didn't see it until awhile later but should have made them replace my dash. Still have the tool marks on it today. Amateur hour. 2nd incident was a clunky transfer case feel and frontal collision warning light. They claimed to have flashed my transfer case module and ... Read More

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Google - Oct 2, 2026

I decided to leave a review after I received a low ball email offer for my Jeep. I've had two negative experiences with the service department. First was getting my U Connect entertainment screen replaced. They straight up damaged my leather dash with whatever tool they used to remove it. I didn't see it until awhile later but should have made them replace my dash. Still have the tool marks on it today. Amateur hour. 2nd incident was a clunky transfer case feel and frontal collision warning light. They claimed to have flashed my transfer case module and said it was fixed. It was in fact not fixed and had the same issues and warning right afterwards. Ended up taking it to SRT Auto works and they fixed it by replacing the module. Back to back bad experiences. Will never go back unless I'm just getting a part.

Great experience. Everyone was friendly, helpful and did so with a good attitude. Car was exactly as described and there were no surprises when we got there after doing a lot remotely.

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Phil did a great job explaining the features of my new vehicle. Highly recommend bill luke.

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Adrian and Mitchell were excellent and very professional. They made our experience exceptional and will definitely come back when we purchase our next vehicle.Highly recommend!

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Very smooth and easy transaction. Staff was friendly and had everything taken care of so that i can pick up my purchase and be in my way. Thank you!

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Everyone we spoke with at this dealership was a pleasure to work with (with the exception of the two ladies at the Customer Service desk who basically acted annoyed). From the first email with Dave, to meeting Juan at the dealership and finally sitting down with the finance department made the entire process so easy. We highly recommend this dealership.

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Please fix your website. Can't even do a search without heavy lag and freezing. Fyi i miss the Cash option that gave you the OTD price (out the door price) or as close as possible.

I bought a new 2026 Ram in April that has 6,800 miles on it. It has now been in to the dealership twice for electronic issues, the first time they could not replicate, and now I am being told I am waiting on a part. In the mean time, my truck has no AC, no music, no maps, no hands free calling, and I have two small children. In Arizona having a vehicle with no AC, on account of a manufacturer defect, is unacceptable.

Good honest service. Great sales person and finance team. No pressure to purchase. Upfront about car information. Only problem, like all car purchases, it took too long because so many different departments have to touch the same account.

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Typical dealership shenanigans. Took some back and forth to get to a deal. They did say they couldn't reach a deal , wished me well but still had my keys. Then all of sudden it worked out. The sales person was good. The finance guy was good and the guy that got the car ready.

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(Translated by Google) Poor service and they're not honest about what they sell. We bought a vehicle and they told us it had a warranty, but we've only had it for a month and it's already malfunctioning. I contacted the seller and they haven't responded or resolved anything. Yesterday, when I went back to them, they told me the vehicle is no longer under warranty and they won't be responsible for anything. They claim to be a certified dealer. (Original) Mal servicio y no son cinceros con lo que venden nosotros adquirimos un vehículo ... Read More

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Google - Sep 19, 2026

(Translated by Google) Poor service and they're not honest about what they sell. We bought a vehicle and they told us it had a warranty, but we've only had it for a month and it's already malfunctioning. I contacted the seller and they haven't responded or resolved anything. Yesterday, when I went back to them, they told me the vehicle is no longer under warranty and they won't be responsible for anything. They claim to be a certified dealer. (Original) Mal servicio y no son cinceros con lo que venden nosotros adquirimos un vehículo y cuando lo adquirimos nos dijeron que tenia garantía y apenas un mes tenemos con el y ya esta fallando y le comunique al vendedor y ni responde y ni soluciona nada y ayer que fui donde ellos me dijeron que el vehículo ya no tiene garantía y que no responderán por nada, supuestamente son un deler sertificado

I went to this place because I was trying to pass emissions so I could get my plates for my salvage vehicle. They helped me with the process, and I appreciate that. However, when I was leaving, they called the police on me, and I didn’t even get to leave the dealership before getting pulled over they were waiting for me . Now I have to go to court, even though I was just trying to get my vehicle legally registered. I would of appreciated if they would’ve talked to me first and they kept my car a whole ... Read More

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Google - Sep 17, 2026

I went to this place because I was trying to pass emissions so I could get my plates for my salvage vehicle. They helped me with the process, and I appreciate that. However, when I was leaving, they called the police on me, and I didn’t even get to leave the dealership before getting pulled over they were waiting for me . Now I have to go to court, even though I was just trying to get my vehicle legally registered. I would of appreciated if they would’ve talked to me first and they kept my car a whole week just for a service.I was disappointed with how the situation was handled. I was simply trying to get my emissions completed by fixing the check engine light and get my plates. It sucks that you only get three 3-day permits for a salvage vehicle. It makes the process of getting emissions completed and getting permanent plates much more stressful, especially when you need extra time to get everything done properly.

I don't even know where to begin with how terrible the service department has been. This is the third time our vehicle is in for service within 60 days.We have had the displeasure of dealing with Damian and addressing issues to his supervisor Cody. Cody was dismissive and rude. If calls are recorded I hope management pulls the call with Cody on 7/30/26 between 830-9am. He started to give me an attitude because he didn't care about mistakes that were made by Damian and his attitude was pretty much deal with it. He then proceeded to say that ... Read More

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Google - Sep 16, 2026

I don't even know where to begin with how terrible the service department has been. This is the third time our vehicle is in for service within 60 days.We have had the displeasure of dealing with Damian and addressing issues to his supervisor Cody. Cody was dismissive and rude. If calls are recorded I hope management pulls the call with Cody on 7/30/26 between 830-9am. He started to give me an attitude because he didn't care about mistakes that were made by Damian and his attitude was pretty much deal with it. He then proceeded to say that I could go pick up my vehicle since I was unhappy. This was on the 9th day they had my vehicle for service and nothing was done to it due to inefficiency on Damian's part. I got upset and asked for his supervisor and he started to raise his voice and because argumentative about why I wanted to speak to his supervisor. Earl was able to smooth things over and was empathetic about the situation. He asked I give them another chance and things would get better. They had our vehicle for nearly 2 weeks and the wrong part was ordered. So we had to go pick it up without any service being done. We were never provided a diagnostic report until I requested one. We took our vehicle in again because the part was received and they told my fiancé there is a different issue with the vehicle now but it's an issue they didn't even check for the first time. So it took them days to perform diagnostic testing but it wasn't even thoroughly done the first time. Now there's a delay on a part and the excuse they told my fiancé was that it's delayed because it's raining. This service department is run like a circus and Cody is the ring leader. I took my vehicle to get serviced last month at a different dealership.If I didn't answer, they would text me. They sent me a video of my car with updates while it was being inspected.They text, emailed, and printed an inspection/diagnostic report on my vehicle at this other dealership.We make a payment on our vehicle. Last month we didn't even get to use it for half of the month and now its been another week this month.So on top of not getting to use our vehicle and making a payment on it we also had to pay for a rental.My fiancé runs a business and this is his work truck. He is losing work because of this situation. He has been told since last week the new part would be in. We are the ones having to pay more out of our own pocket due this incompetence and inefficiency. Save yourself the hassle and take your vehicle to get serviced elsewhere. This experience has been horrible and speaking with Cody in the past was a waste of time. Response: I strongly recommend that moving forward you enforce email communication. We had an email chain with Damian we were both a part of. Communication was poor and keeping both parties in the loop is easily fixed by email. It took 20 minutes for us to pick up our vehicle because the staff misplaced the keys and it made my fiancé late to his first job. To top it off our vehicle is still not fixed. Damian was told each time the center console has been glitching and it still is. He never addressed this issue. If communication is defaulted by email then there is better documentation and communication. The most frustrating thing is excuses and no accountability from everyone

Lorenzo was absolutely perfect in showing me all the features in my car he’s great thank you

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DO NOT SHOP HERE. Got a lemon of a 2024 Hyundai Elantra that had issues within the first 2 months of owning it and did until I was able to get rid of it nearly a year later. They gave me worst and most predatory loan I have ever been tied too in the 24 years of my life, these people are really snakes. I should've have known better, double checked things more throughly, had someone more experienced with me but I didn't and they completely took advantage of me. Daily interest that of course wasn't mentioned, some how I ... Read More

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Google - Sep 13, 2026

DO NOT SHOP HERE. Got a lemon of a 2024 Hyundai Elantra that had issues within the first 2 months of owning it and did until I was able to get rid of it nearly a year later. They gave me worst and most predatory loan I have ever been tied too in the 24 years of my life, these people are really snakes. I should've have known better, double checked things more throughly, had someone more experienced with me but I didn't and they completely took advantage of me. Daily interest that of course wasn't mentioned, some how I put a down payment of 4k and over the course of a year put 6k towards a 22k loan and when I traded in my car the loan was at 19k only a year later, only bill lukes can make that happen. The car doesn't even retail for 16k anymore, this is very devastating. They made attempting to finance a car a nightmare, they were pushy through out the process and in the end I paid the price.

Sales team was not overbearing, they listened to my wants and needs, very courteous. The dealership was clean and comfortable. Special mention goes out to Phil. Very happy to answer questions and didn't talk down to me, even when I asked a really stupid question. Great overall experience.

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This is the absolute worst dealership I've ever seen in my life. They added $6000 of warranty that was never mentioned talked about or explained, and if it was it would have been denied because it was out of my son's budget, my poor son got stuck with 6000 extra dollars that he was never told about on his contract. Please look at Yelp with a 2.5 rating. I don't know how they're still in business. And look at the Better Business Bureau, they've got countless complaints. This is worst company that I've ever seen in my ... Read More

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DealerRater - Sep 12, 2026

This is the absolute worst dealership I've ever seen in my life. They added $6000 of warranty that was never mentioned talked about or explained, and if it was it would have been denied because it was out of my son's budget, my poor son got stuck with 6000 extra dollars that he was never told about on his contract. Please look at Yelp with a 2.5 rating. I don't know how they're still in business. And look at the Better Business Bureau, they've got countless complaints. This is worst company that I've ever seen in my life that's still in business and I pray nobody has to go through what my son went through. So please avoid this place and God bless you

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First time coming in , check in was okay for service but after that . it seems everybody is really busy and you dont really know where to go . i didnt even got to talk to my advisor to go over my concerns about the vehicle. its like a blind date , you dont know what got done to your vehicle . the only info you get is what says on that paper after pick up . I didnt like that you just get sent to the waiting lounge without even knowing how long is going to take to check your vehicle. No shade but , ... Read More

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Google - Sep 12, 2026

First time coming in , check in was okay for service but after that . it seems everybody is really busy and you dont really know where to go . i didnt even got to talk to my advisor to go over my concerns about the vehicle. its like a blind date , you dont know what got done to your vehicle . the only info you get is what says on that paper after pick up . I didnt like that you just get sent to the waiting lounge without even knowing how long is going to take to check your vehicle. No shade but , techs should greet or text their custumers with updates on how long vehicle is going to take to be checked before and during inspection. and yes i had an appointment.

I dropped off my vehicle at 8 a.m. to have it inspected for a recall. No repair work was scheduled, so I expected to have it back that afternoon. At no point before arriving was I told that they might need to keep it overnight. When I dropped it off, the technician asked whether they could keep it overnight if necessary. I explained that I had not been informed of that possibility and asked them to call me if they needed to keep it so I could plan accordingly. I never received a call. The following day, I called three ... Read More

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Google - Sep 11, 2026

I dropped off my vehicle at 8 a.m. to have it inspected for a recall. No repair work was scheduled, so I expected to have it back that afternoon. At no point before arriving was I told that they might need to keep it overnight. When I dropped it off, the technician asked whether they could keep it overnight if necessary. I explained that I had not been informed of that possibility and asked them to call me if they needed to keep it so I could plan accordingly. I never received a call. The following day, I called three times trying to get an update. Each time, I was sent to my service representative’s voicemail instead of anyone attempting to help me. I was eventually told that my representative was not even working that day. Only after insisting on speaking with someone did I learn that my vehicle had been ready since the previous day. No one had contacted me to let me know. The lack of communication was frustrating and did not feel customer-centered. Yet, they were quick to contact me about selling my vehicle and purchasing a new one. I purchased both of my Jeeps from Bill Luke and had been pleased with my previous experiences. Unfortunately, this visit made me feel like their attention depends on whether they are making a sale. If there is nothing in it for them, customers appear to be forgotten. Based on this experience, I would not recommend them moving forward.

Phil and Iron were fantastic. I’ve bought several cars from Bill Luke and Highly recommend them to anyone.

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Tommy, the guy who works in finance, is a terrible salesperson and isn't helpful with contracts; he’s just out to rip you off. He doesn't give you any receipts—he says he'll email them to you later, but that never happens.

Top to bottom these guys are the best I’ve ever worked with. Started by talking to the internet salesman Tanner, worked with Francisco when I got to the dealership, the finance manager (Sorry I don’t remember his name) and the employee in charge of getting the vehicle set up before you leave were all great. We were in and out in less than 2 hours and the truck I bought was even better than I had hoped. Thank you all

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Friendly and helpful whenever I’m on site. Very responsive as well and they will introduce you to the correct representative

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Very helpful and attentive. Helped us find the right car for us! Thank you for everything.

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The staff here was very friendly and helpful. The salesman Mark was the best in helping me get exactly what I was looking for and very patient as well. Lorenzo made sure I went home with my new purchase looking very clean and organized. Definitely would recommend and would buy again with them in the future.

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From the moment I came in for the test drive. I was treated like a friend or even a family member. At no point was I treated like a pain in the rear. Everyone was genuinely happy to help and answered all my questions.

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Phil, Jamie, Brandon, and Saul helped me secure a deal on a Kia EV6! Really appreciated their help

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Horrible