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Bill Luke Chrysler Jeep Dodge & Ram

2425 W Camelback Road
Directions Phoenix, AZ 85015

  • MAIN: (866) 723-2198
  • Service: 602-336-1530
  • Parts: 602-457-4647
  • Body Shop: 602-457-4654

Ram Truck Buyback/Recall Information

Are you a Dodge truck, Ram pickup, or Dodge SUV owner or leasee looking for information about the FCA Group buyback/recall program imposed by NHTSA?

Many of our customer's might have heard about the recall/buyback story in August across the country - Unfortunately, as a dealer we are at the mercy of FCA in terms of what information is released. If you have any questions about the recall or buyback please call our service department at 602-336-1530.

If you would like to use FCA Group's online form to see if you have any recalls, you can do so here: http://recalls.mopar.com/

Here is the official Q & A From FCA Group:

"FCA US LLC regards safety as paramount and does not compromise on the safety of our customers and their families. Your confidence in our products and our services is of utmost importance to us. As a result of our commitment to you, we will periodically recall a vehicle to correct a problem or improve overall performance.

What is a safety recall?

Safety recalls include any problem encountered with an FCA US product related to the safe operation of the vehicle or the safety of the occupants.  FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.  

What is a campaign?
A campaign is a vehicle problem that is not a safety concern. There are two types:
Emissions Recall - Emissions are problems related to the Federal emissions warranty standards. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.
Customer Satisfaction Notification - Customer Satisfaction Notifications are preventive in nature and involve warranty or customer satisfaction issues such as non-safety repairs. FCA US will correct the problem, at no charge, even if the vehicle is out of warranty and you are not the original owner.

How do I know if my vehicle is involved in a recall or campaign?
Vehicle owners are notified by direct mail for both safety recalls and campaigns. Information about safety recalls is also typically available through the print and/or broadcast media. The notices sent through the mail will give owners the direction they need to have the recall or campaign properly addressed.

Visit Recall VIN Lookup to view recall notifications not yet performed on your vehicle.The vehicle identification number (VIN) is located on the VIN plate on the dashboard of your vehicle. You can also find the VIN on your sales agreement, insurance documents, vehicle registration, or title.

My vehicle is involved in a recall. Do I need a recall notification to get my car repaired?
If your recall letter tells you to schedule the needed repair with the dealer, just make the appointment at any authorized dealer to have the repair completed. You do not need to bring any documentation with you. "