Because of this pledge to our customer the repair procedure may be delayed by several factors: hidden damage, weather, availability of parts, customer needs, etc. Even a simple repair involves many different steps from start to completion. The following is an example and explanation of a Schedule of Repairs.

An estimate should be done prior to repairs to determine the approximate cost of the repair, we offer this service at no cost. We will honor an insurance estimate and will notify them if it is incomplete or if there is hidden damage present. Because of our honesty, preciseness, and quality of work, we are a Preferred Shop for many of the major insurance companies. This is an important factor involving estimates, supplements, and communications. It is important for the customer to know, an estimate is exactly what the word indicates, it is not a contract. It is a document that is estimating the cost of repairs which includes parts, labor, and diagnostics. If after further inspection, additional parts or repairs are needed the paying party will be contacted for authorization.
 
It is important for the customer to obtain the information on who will be responsible for the payment of the repairs done to the vehicle, including supplementary repairs. (Supplementary repairs are the result of hidden damage or missed items on the estimate, all supplements must be approved before the repairs can continue.) This extremely important because the owner of the vehicle is responsible for payment in full which is required upon delivery. See Customer Responsibility.
 
No matter who is involved, the vehicle owner must give authorization for repairs.
 
Using the estimate as a guide all parts that are on the estimate will be secured and ordered if necessary. It is important to understand that even with two separate parts departments at our disposal, parts availability may be a problem. We will not continue a repair until we have received the proper parts to do so.
 
This step can be further broken down into the following sub-steps.
 
The damaged parts are removed. At this point any hidden damage will be reported to the paying party (if necessary). The repair process will not continue until the supplemental repairs have been inspected and approved. Next, supplement parts will be ordered and the repairs will continue. Hidden damage may show up at any stage of the repair process, if this occurs the above procedure will be repeated.
 
With the use of one of our five frame racks,two Continental© measuring systems, and Chief's Velocity Measuring System©, your vehicle's frame, or uni-body is pulled back to factory specifications.
 
Any parts needed to be painted or edged internally, will be painted at this time. Any exterior parts that will need paint will be installed after the interior parts have dried.
 
Step 1 is to prepare the panels or parts needed to be painted, this involves cleaning, sanding, and taping. At this time color matching is done to insure that the newly painted portions match the original. Care is also taken to cover the areas not to be painted.

Step 2 will be applying a primer to the exposed metal to insure rust protection and to create a proper surface to apply the paint to. Sprayed panels must dry sufficiently (sometimes overnight) before the process can continue.

Step 3 is to spray the color or paint. This may take several steps depending upon how many stages your original paint had (ex. metallic, pearl, etc.).

Step 4, if your vehicle has a clear coat this will be applied at this time. After each of these steps the applied material must dry before the next step may occur. Top After the above steps have been competed your advisor or shop foreman will inspect the paint to see if any of the above steps needs to be repeated.
 
After drying (usually over night) the painted panels are color sanded and buffed to insure a smooth clean shine.
 
All remaining parts are assembled at this time, such as moldings, lights, glass, etc.
 
This step can be further broken down into the following sub-steps.
 
After assembly any service work will be done such as alignment, oil change, etc.
 
The vehicle is driven to see if the repaired and replaced components perform properly. If there is any other problems noticed they are addressed at this time.
 
The vehicle is washed and cleaned.
 
After being cleaned your advisor will inspect the repairs done to the vehicle and compare then with the final estimate and supplement to insure every thing that was suppose to be repaired was done. After the advisor is satisfied repairs are completed, the customer is called to pick up the vehicle.
 
After the vehicle has been inspected by the customer and payment in full has been made, the vehicle is released to the customer.
 
If after delivery, you discover a problem, please contact your advisor who will direct you accordingly. Bill Luke Dodge offers a guarantee on its workmanship and parts for 12 months from the date of completion. All work performed under this guarantee will be done at Bill Luke Dodge.
 
We urge you to take any valuables that you may have in your vehicle with you. We cannot be responsible for loss or damage to your vehicle that is beyond our control.

If a vehicle is released to a customer before completion of repairs, a diagnostic and handling charge, including restocking fees, reassembly and storage will be assessed.